Cash Store Claimant Form

On March 23, 2012 Consumer Protection BC ordered Cash Store Financial (doing business as The Cash Store and Instaloans) to refund all unlawful fees charged to the consumers since November 1, 2009. Cash Store Financial is required to provide the refund to consumers and provide Consumer Protection BC with a detailed accounting and proof of the refunds. 

The Cash Store and Instaloans will be mailing out refund packages to all eligible consumers directly. If you feel that you are eligible for a refund you may wish to contact Cash Store or Instaloans directly to ensure that your address is on file. You many also complete the form below to ensure that your correct contact information is on file.

Please note that completion of this form does not guarantee that you will be eligible for a refund. Please continue to monitor our website at for information on the refund process.


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  • I acknowledge that filling out this form does not guarantee that I am entitled to a refund
  • I understand that this information may be shared for informational purposes to determine my eligibility for a refund.
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