How to Make a Complaint

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For inquiries or complaints regarding consumer contracts, credit reporting, gift cards or the cost of consumer credit, contact our Inquiry Department at:

Toll Free: 1 888 564-9963
Phone: 604 320-1667
Fax: 250 920-7181
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Or use the Consumer Protection BC Complaint Form to submit a complaint in writing by mail, fax, or email. The complaint form is in PDF format, so you will need to have Acrobat Reader in order to view it.  If you do not have Acrobat Reader, click here to download it for free.  Please note if you wish to complete the form and email it, you will need to save a copy of the form and email the saved form as an attachment.