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Consumer Protection BC monitors the marketplace to ensure that businesses are communicating clearly and honestly to consumers about their products or services, be it through their contracts, disclosure of information, sales promises or advertising to consumers.
In addition to licensing specific sectors, Consumer Protection BC also regulates certain businesses practices and requirements. The BPCPAct identifies consumer rights with respect to four types of consumer contracts*, oversees some aspects of credit reporting and the cost of consumer credit, and is responsible for gift card laws. If you are a consumer, please use the menus to the left to discover how we can help deal with issues in some of these regulated areas.
If you are a business wishing to find out about business practices and BC's consumer protection law, you can find information in the Help For Businesses section (the green tab) of this website.
*Please note the exceptions to these consumer contracts as your contract may not fit into these categories and Consumer Protection BC only deals with certain aspects of these contracts. Consumer protection law in BC does not include business to business transactions.