It is always best to attempt to resolve your complaint with the business before submitting a formal written complaint to us. If you are unsuccessful in getting resolution, you can submit a complaint in writing to us mail, fax, or email using the Consumer Protection BC Complaint Form.  The complaint form is in PDF format, so you will need to have Acrobat Reader in order to view it.  If you do not have Acrobat Reader, click here to download it for free. Or you can contact our inquiry team.