Budget Rent a Car Complaints

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Please note: a number of budget locations throughout the province are franchises which are independently owned and operated.

Consumer Protection BC has created a customized online form to assist consumers who wish to register a complaint against a Budget Rent a Car location related to overcharging for car rental repairs. Consumer Protection BC is offering this process to obtain more details about the nature of these complaints. As the matter evolves, Consumer Protection BC continues to assess the situation and gather facts to determine the appropriate course of action for consumers.

When completing the form please include as much relevant documentation as possible such as a copy of your rental agreement, damage report, charges you incurred, payments you have made and steps you have taken to resolve the issue. You can access the complaint form here.

Completed complaint forms can be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. .

Please note, if you wish to email the form, please save a copy of the completed form and email it as an attachment.

You can also mail the form to:

Inquiry Centre
PO Box 9244
Victoria BC V8W 9J2