Distance sales contracts are not entered into person and you do not have the opportunity to inspect the goods before purchasing.  An example of this would be agreeing to a contract made over the internet or the phone.  Consumer Protection BC regulates aspects of distance sales contracts in BC, including what’s required to be in the contract.

Before making this type of purchase please consider the following tips:

• Check legitimacy of business with Consumer Protection BC and your local Better Business Bureau.
• Conduct web searches for any consumer feedback.
• Always read your contract or terms and conditions in full, even the fine print paying particular attention to cancellation rights.  This can sometimes be challenging but it will help you make an informed decision.
• Make sure you have the physical address and a contact telephone number of the business.
• Always verify the cost of the product or service, type of currency (USA $$ or Canadian), shipping and handling charges, what the delivery time frame is, if a warranty or guarantee is offered, the seller’s privacy policy, cancellation and return policy.
• Check your account, credit card or bank statements online rather than waiting for a statement.
• Pay with a credit card if possible as you may be able to get a credit card chargeback if any of the goods were undelivered, unauthorized transactions were made, incorrect amounts were charged to your credit charge or any of the goods were defective.

If you have questions or would like more information about distance sales contracts, please contact Consumer Protection BC toll free at 1-888-564-9963, via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

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