Don't Buy into Home Renovation Scams
If you are tempted to accept a great deal on a new deck or other types of renovations, there are a few things that you can do to empower yourself as a consumer and become better prepared to avoid getting caught up in a scam.
- Always know who you are doing business with. Check with your local Better Business Bureau (BBB) at www.bbb.org before you make a purchase to see if the company has received any complaints. Also check with Consumer Protection BC to see if anyone else has had issues with the company.
- Do your research around “once in a lifetime” offers and door-to- door sales. A legitimate company will not pressure you and will allow you time to make up your mind. Even when someone comes to your front door promoting a great deal, always get 3 quotes before you decide on a contractor. And remember, the cheapest quote isn’t always the best deal.
- Read the contract carefully. Always make sure you get a detailed contract in writing. Read the fine print and know your cancellation rights. If the contract qualifies as a door-to-door sales contract under the Business Practices and Consumer Protection Act, you have a 10-day cooling off period where you are able to change your mind and cancel the contract.
- Be a good neighbour. Consumer Protection BC has opened files based on tips from individuals who were concerned that their elderly neighbour was being taken advantage of by a home renovator.
We have more tips around door to door sales and consumer contracts on our website. If you have a question about door-to-door sales contracts or potentially deceptive acts, contact Consumer Protection BC at 1 888 564-9963 or email