Consumer Protection BC establishes policies and procedures to guide our operations and achieve our objectives effectively and efficiently. These policies ensure a consistent approach to administration and the fair and uniform treatment of all licensees, businesses and consumers. The following policies and procedures have been approved by the Executive and are consistent with legislative requirements and with the Administrative Agreement with government:

Fee Setting Policy
Complaints Handling Policy and Procedures
Reconsideration Policy and Procedures
Late Renewals and Late Filing Policy and Procedures