**Note – We regulate specific contents of the contract, not the business itself.

Continuing service contracts are limited to dance lessons, personal training (such as Boot Camp), weight loss, self defence, gym and travel club memberships. To find out more about these contracts, please click here.

Contact the Business in Writing To Cancel Your Contract

The first step is to provide notice of cancellation.  There are several ways to do this including delivering notice in person or sending the notice by registered mail, email or facsimile.  The notice of cancellation can be sent to the postal address of the business, by email or to the fax number shown in the contract for the person named in the contract to whom cancellation may be given.

Below are forms which you can complete and forward to the company to cancel the contract.

• Cancelling a Continuing Services Contract within 10 days of Receiving a Copy of the Contract
• Cancelling a Continuing Service Contract Due to a Material Change in the Circumstances of the Consumer

If you are cancelling due to a material change, you must provide proof that supports your claim.

• For a cancellation due to medical reasons this would include a note from medical practitioner showing that you are unable to continue with your membership due to a physical, medical or mental disability.
• If you are cancelling because you have moved more than 30km from the facility and the facility  does not provide reasonably comparative facilities within 30 km of your new location, you must provide proof of your new address.

Keep a Copy of Your Cancellation Letter/Form

You must be able to provide proof of the date you cancelled the contract.  Be sure to send the letter or form in a way that proves your cancellation was sent within 10 days the date you received a copy of the contract. We suggest sending letters through registered mail, or fax. If you opt to send through fax, please keep a copy of the proof that the letter was sent and received by the business. If notice of cancellation is not delivered in person, it is considered to be given on the day it is sent.

There are other instances in which you may be able to cancel your contract. If you have other inquiries about continuing services contracts please contact our Inquiry Unit by telephone at 1-888-564-9963 or by email at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .