About BC Consumer Protection

Cash Store Refunds Update

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On March 23, 2012 Consumer Protection BC ordered Cash Store Financial Inc., more commonly known as The Cash Store or Instaloans, to refund unlawful fees charged to customers in relation to cash cards.

British Columbians who were overcharged for payday loans from The Cash Store or Instaloans are eligible for refunds estimated to total approximately $1 million. In March, 2012, Consumer Protection BC ordered the parent company, Cash Store Financial Inc., to stop charging illegal fees and repay customers who were overcharged. Regrettably, the refund process has been delayed. As a result of a Supplemental Compliance Order, the refund process is scheduled to begin on December 11, 2012. The refund process will be overseen by an auditor and Consumer Protection BC. Following from this process, we expect that all illegally-charged funds could begin to be refunded by February 2013.


Cash Store Financial is responsible for the implementation of the refund process. The process includes notifications with advertising, addressed mail and other public notices to ensure that all potential refundees are made aware of the refunds available. Anyone who obtained a payday loan from The Cash Store or Instaloans between November 1, 2009 and March 23, 2012 may be eligible for a refund.

Refund Process Highlights (visual representation)



Cash Store refund form is not yet available. Consumer Protection BC will be providing a copy of the Cash Store Financial Inc. refund claim form on this page once it is available.

The Cash Store and Instaloans will be mailing out refund packages to all eligible consumers directly. If you feel that you are eligible for a refund you may wish to contact Cash Store or Instaloans directly to ensure that your address is on file. You many also complete our Cash Store Claimant Form to ensure that your correct contact information is on file with Consumer Protection BC.

Please note that completion of this form does not guarantee that you will be eligible for a refund. Please continue to monitor our website at www.paydayloanrightsbc.ca for information on the refund process.