Online Account Help

To log on for the first time, you will need your initial account id, password and licence number. These will be provided in your licence renewal package;
Once you receive your renewal package, open your web browser and go to: www.consumerprotectionbc.ca/index.php/portal-account-creation;
Enter the information in the appropriate fields;
You will then be directed to the password change screen where you can enter a unique password for your account;
Enter your new password (it's important that you remember this new password) and click "Change Password";
You will then be directed to your secure account home page. From here you can use the menus on the left to perform certain functions.

You can login in to your account from anywhere on the Consumer Protection BC web site using the Username and Password boxes at the top of your browser window; or
You can bookmark the Payday Lenders Login screen at http://www.consumerprotectionbc.ca/agency-login; or
You can click on the Payday Lenders Login link from the Payday Lenders Portal Home Page at http://www.consumerprotectionbc.ca/payday-lenders-portal

Using the instructions above, log in to your account;
Click on the left hand menu called "Manage My Account";
Enter a new username or password in the fields provided;
Click on SAVE at the bottom of the window;
NOTE: Your username must be a current and valid email address. Consumer Protection BC will use this email address to communicate with you on licensing matters in the future.

Click on Manage My Account to change your mailing address, phone, fax, email or other contact information
Click on Report a Violation to report compliance issues or other violations you may suspect are occurring in the industry;
Click on Use Our Logo to request a copy of the html code to load our logo on your web site.

You can request that your password be sent to the email account we have on file (also your account id) by click on the "Forgot Your Password?" link on the Payday Lenders Login screen at: http://www.consumerprotectionbc.ca/agency-login

You can request that your account id be sent to the email account we have on file by click on the "Forgot Your Username?" link on the Payday Lenders Login screen at: http://www.consumerprotectionbc.ca/agency-login

This is a standard option for public users of our site who may want to register and receive email updates and so forth.
Licensees should disregard this link as you will automatically be registered for our site when you activate your licence account.