Report a violation using a download form.
Report a violation using an online form.

Consumer Protection BC's Compliance Assistance Program follows up on leads provided by concerned citizens and industry stakeholders. It also co-ordinates our responses to requests for assistance received from other Canadian and international enforcement agencies.

We recognize that we can not police all the businesses and individuals we regulate. However, Consumer Protection BC often receives tips and complaints from other regulated businesses and individuals who have concerns about the activities of others they may have dealt with. In order to encourage these reports and enhance our ability to detect and respond to possible violations of law, we have launched the Compliance Assistance Program.

The following information will help us determine whether we should undertake an inspection, investigation, audit, or other action.

We realize you may not have all the suggested information. However, the more details you provide, the sooner we can take the appropriate action. Complaint information is confidential, and please remember:

1. You don't have to give us your name if you prefer to remain anonymous. Any personal information you provide will be held in confidence subject to the Freedom of Information and Protection of Privacy Act.
2. Filling out a complaint form does not guarantee that Consumer Protection BC will undertake a formal investigation. Depending on the nature of the issue, we may not pursue the matter.
3. As the information you are providing is not considered a consumer complaint, but a tip or lead regarding a compliance issue, we will not release information about specific cases because of the confidentiality requirements of our legislation.