Cars on Consignment: Making It Easier for Consumers
Consumer Protection BC has been receiving complaints from consumers who have had bad experiences selling their cars on consignment online. You know that there are reputable companies out there, including yours. Here are some tips about good business practices. They may help your consumers make an informed decision when selling their car on consignment.
- Let consumers know about your policies. Be clear and upfront about your terms and conditions, their cancellation rights and your refund policies.
- Be clear on your website. Consider making information about your policies and operating procedures easy to find for consumers, so they know what to expect when doing business with you.
- Give consumers a copy of their contract. Find out what the rules are in BC regarding your types of contracts and be sure to give a copy to your customers.
- Be ready to provide references. Testimonials are great for your website and marketing material, but consumers may ask you to provide the names and contact information of satisfied clients. If you have someone who had a particularly great experience with you, ask them if you can pass on their contact information in the future. Having references makes you look good!
- Stand by your terms. This may seems obvious, but it is always important to follow through on your promises.
- Contact the Motor Vehicle Sales Authority to find out more about your responsibilities concerning consignment vehicle sales in British Columbia.