Hours of Contact For Debt Collectors

The Business Practices and Consumer Protection Act under Section 118 sets out the hours when a debt collector may contact a debtor -

Except on the request of the person contacted, a collector must not communicate, either by telephone or in person, with the debtor, a member of the debtor's family or household, or a relative, neighbour, friend or acquaintance of the debtor, or the debtor's employer or guarantor

(a) on a statutory holiday,

(b) subject to paragraph (a), on a Sunday, except between the hours of 1 p.m. and 5 p.m. local time for the person contacted, or

(c) on any other day, except between the hours of 7 a.m. and 9 p.m. local time for the person contacted.

In this section, "statutory holiday" means a holiday, except Sunday, unless the holiday falls on a Sunday.

The times shown are the Pacific Time Zone.

Statutory Holidays In British Columbia (Employment Standards Act)

Note: Canada Day is usually July 1st. If July 1st falls on Sunday, Monday July 2nd replaces July 1st as the statutory holiday.