If you owe money to a creditor, they do have the right to contact you in an effort to collect the outstanding amount. However, there are collection rules that must be followed as set out by the Business Practices and Consumer Protection Act as well as the Debt Collection Industry Regulation. Here is some information about when collectors can contact you.

Who knows what cemeteries, travel agents and payday lenders have in common? The answer: they are all licensed by Consumer Protection BC!

We were on the news this week!

This time of the year, the inquiry unit tends to receive quite a few calls regarding debt collection.  One topic that seems to confuse people happens when people receive calls and feel they are not the debtor.