Building on last week’s post (on how to complain), this week we’re going to show you what’s involved with writing an effective complaint letter.

Complaints… we all have them. Take just a moment and think back to the last time you approached a business about a bad experience: were you satisfied at the resolution? If not, hopefully this blog post will help you out the next time you discover a bug doing the breaststroke in your bowl of borscht.

Recently we received an inquiry which we referred to the BC Ombudsperson. We thought providing some information about this organization would be helpful to our blog readers.

Consumer Protection BC is proud to introduce a new pilot project. It’s called Online Dispute Resolution (ODR) and it’s a cost effective and efficient way for BC consumers to resolve disputes with businesses over the internet.  We just launched this tool and already, a few cases have been resolved! Continue reading to find out more about ODR.