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If you’re a regular reader of our blog, chances are you’ve heard about Online Dispute Resolution, a self-help tool designed to help consumers resolve disputes with businesses. In today’s post, we have another success story to share, as well as a link to a short new video we created that gives an inside-look of the platform. And don’t forget to check out our blooper reel!
Complaints… we all have them. Take just a moment and think back to the last time you approached a business about a bad experience: were you satisfied at the resolution? If not, hopefully this blog post will help you out the next time you discover a bug doing the breaststroke in your bowl of borscht.
Consumer Protection BC is proud to introduce a new pilot project. It’s called Online Dispute Resolution (ODR) and it’s a cost effective and efficient way for BC consumers to resolve disputes with businesses over the internet. We just launched this tool and already, a few cases have been resolved! Continue reading to find out more about ODR.