Retail stores aren’t bound by any law to provide refunds or returns to consumers. Some consumers opt to use a credit card when making a purchase as it can add some extra protection (in comparison to using cash or a debit card). Check out this blog post if you’re curious to know what’s involved with requesting – and potentially receiving – a refund from a merchant or credit card provider.

Did you know we have four separate advisory groups? Covering the industries of telemarketing, debt collection, funeral services and travel services, these advisory groups are made up of both industry members and consumer representatives. Interested in learning how you can become a member? Read on!

Building on last week’s post (on how to complain), this week we’re going to show you what’s involved with writing an effective complaint letter.

Complaints… we all have them. Take just a moment and think back to the last time you approached a business about a bad experience: were you satisfied at the resolution? If not, hopefully this blog post will help you out the next time you discover a bug doing the breaststroke in your bowl of borscht.