If you have read our post “Everything You Wanted to Know About Telemarketers”, you know that Consumer Protection BC plays a role in licensing and regulating certain telemarketers.  For example, the law under the Business Practices and Consumer Protection Act states when a telemarketer can call you.  This being said, we are aware that some consumer prefer not to receive calls at all.  If you are one of these people, you may want to look into the Canadian Radio-television and Telecommunications Commission’s (CRTC) National Do Not Call List.

Now that you have met the “faces behind the words” of our social media team (check out this blog if you have no clue what I’m talking about), I thought it would be nice for you to meet our Inquiry Unit staff and find out a little more about what we do.

Have you ever heard of the Travel Assurance Fund?  We received a call today from a consumer who wanted to access it but wasn’t really sure what it covered.

We’ve all had this happen.  We finally get dinner on the table and the whole family rounded up.  We sit down to eat and the phone rings.  We rush to answer it to find it’s a recorded sales pitch.  These unsolicited calls can be frustrating to receive but for many businesses and charities, telemarketing is an effective way to conduct business.