Consumer Protection BC is proud to introduce a new pilot project. It’s called Online Dispute Resolution (ODR) and it’s a cost effective and efficient way for BC consumers to resolve disputes with businesses over the internet.  We just launched this tool and already, a few cases have been resolved! Continue reading to find out more about ODR.

If you owe money to a creditor, they do have the right to contact you in an effort to collect the outstanding amount. However, there are collection rules that must be followed as set out by the Business Practices and Consumer Protection Act as well as the Debt Collection Industry Regulation. Here is some information about when collectors can contact you.

According to news sources, over 82% of Canadians purchased something online last year.  The pros of shopping online include having the ability to easily browse interesting products and compare prices.  The cons include being extremely frustrated if something goes wrong.  Here are some tips on how to ensure sure your online shopping experiences are positive.

Now that Halloween is behind us, there is no denying it, we have entered into the holiday season.  This can be a challenging time for consumers as we tend to overspend.  November is also Financial Literacy Month. Many Canadians still struggle with debt and a recent national Ipsos Reid survey revealed that six in 10 Canadians say they need help with their financial management skills.  I have to admit that I always tend to overspend during the holiday season so I thought it might be helpful to share these tips and ideas on ways to help stay on budget and save a little money this year.