20 July 2011
The Inquiry Unit
Written by Michelle
Now that you have met the “faces behind the words” of our social media team (check out this blog if you have no clue what I’m talking about), I thought it would be nice for you to meet our Inquiry Unit staff and find out a little more about what we do.
The Inquiry Unit at Consumer Protection BC includes three Inquiry Officers (of which I am one) who are here to answer your questions about your rights and responsibilities as a BC consumer. We receive approximately 15,000 calls and emails a year. We are proud to say that we answer our calls live. This means that you actually get to speak to a real person and you don’t need to work your way through a confusing maze of options or wait on hold for long periods of time. If you prefer to email, fax, or send us an inquiry through the mail, you can typically expect to receive a reply within the next business day. You also can reach out to us through Facebook, Twitter, and of course this blog!
The Inquiry team is also responsible for posting much of our social media content, updating our website information, keeping an eye out for emerging consumer concerns, creating consumer tips, participating in consumer education events and giving presentations. We are passionate about helping consumers, and we always try to provide a great referral when needed. We invite you to contact us with any questions you have and we promise to do our best to help you!
Published in Consumer Protection BC.
Michelle works in the Consumer Protection BC Inquiry Centre. She answers calls and emails from consumers and businesses on a wide variety of topics which makes her the perfect person to share her knowledge and experiences with you.