Follow us on: Facebook Twitter RSS feed

Cemetery & Funeral Services

Posted on:
25 April 2016
Was this information useful?
+ Yes
+ No

Dealing with the death of a loved one is never easy. The funeral director can assist with registering the death and obtaining Death Certificates but there are many other things to take care of during this difficult time. For instance, cancelling identification cards to make sure that nobody can open credit in the deceased’s name. In this blog, we will share some key logistical items (with links to checklists) that should be addressed following the death of a loved one.

Read more...

Debt Collection & Repayment

Posted on:
19 April 2016
Was this information useful?
+ Yes
+ No

On April 1, 2016, changes to the Business Practices and Consumer Protection Act (BPCPA) and the Debt Collection and Repayment Regulation came into force. So what does this mean for you, as a consumer? In this blog, we will share the changes that were made to the law, specifically when it come to the business practices of debt collectors.  

Read more...

Other Business

Posted on:
12 April 2016
Was this information useful?
+ Yes
+ No


Every day, we receive questions through our Inquiry Centre, Facebook, Twitter and blog. If the consumer question is regarding one of the industries we regulate, we can directly help them. So what happens if it isn’t? Well, we have a list of 80+ partner organizations and in this video blog, we would like to share some information about a couple of common referral resources. 

Read more...

Tips

Posted on:
06 April 2016
Was this information useful?
+ Yes
+ No

According to the Royal Canadian Mounted Police, identity theft refers to the preparatory stage of getting and collecting someone else's personal information for criminal purposes. Read on to find out what type of information the criminals are looking for and how you may be able to reduce the risk of identity theft.

Read more...

Tips

Posted on:
29 March 2016
Was this information useful?
+ Yes
+ No

Hunting for rental housing in any city can be exhausting. Going to view small one-bedroom apartments ‘accidentally’ listed as 2 bedrooms or a tiny, dark house described as ‘huge’ and ‘bright’ is frustrating.  Even worse is paying a deposit on property that does not exist. Here are some tips to help you identify a possible scam when looking for rental property:

Read more...

Other Business

Posted on:
21 March 2016
Was this information useful?
+ Yes
+ No

March is Fraud Prevention Month and on March 1st, Better Business Bureau (BBB) released their Top 10 Scam List of 2015. Scammers are always finding new ways to trick people and even familiar scams may have a different spin on them. Learning about common scams out there may be a good first step in protecting yourself. 

Read more...

Tips

Posted on:
14 March 2016
Was this information useful?
+ Yes
+ No

How do you manage passwords? This can be a challenging task if you have accounts for social media and emails, manage bank accounts online, shop at several sites and subscribe to news sites and more. March is Fraud Prevention Month and specifically, March 15 is National Password Day.

Read more...

Other Business

Posted on:
07 March 2016
Was this information useful?
+ Yes
+ No

In late 2015, we reached out to our Facebook community with a survey to learn more about their experience with Consumer Protection BC’s Facebook page. We wanted to know what content they liked, what they wanted to hear more about - and we were also looking for honest feedback about how we are managing our page. The results? Read on to find out more...

Read more...

Payday Lending

Posted on:
29 February 2016
Was this information useful?
+ Yes
+ No

Written by Consumer Protection BC’s enforcement department

Scenario:
You missed five days of work because your kids were sick and your pay cheque is less than what you normally get. It’s the end of the month and you’re $300 short on your rent. You see an ad in the newspaper for payday loans. You think to yourself that this is exactly what you need to get you through to your next pay cheque. You borrow the money and pay it back on your next payday. But now you need another payday loan to make up the shortfall. You end up getting three payday loans over the next two months, and the payday lender gave you another loan to pay off the previous one. You find yourself in a no-win situation, you can’t seem to pay it off without having to borrow more and you aren’t sure when you have to pay the money back.

What would you do?
(a) Check your contract for the terms of repayment.
(b) Call the payday lender to tell them you have the right to repay the loan over two or three pay periods.
(c) Contact Consumer Protection BC if the payday lender won’t allow you to extend the repayment terms.

Read more...

Consumer Contracts

Posted on:
22 February 2016
Was this information useful?
+ Yes
+ No

Written by Consumer Protection BC’s enforcement department

Scenario:
You have decided that it’s time to get fit! You sign up at the local gym for a one year membership. The 12 month gym membership includes weight training, cardio machines, as well as unlimited yoga and spin classes. You sign a contract and pay the entire 12 month membership fee of $600. You’re eager to get into shape so you go to yoga and spin classes at least 5 times a week. After a few months, the owner of the gym tells you they will no longer offer those classes but they will still provide weight training and cardio equipment.

What would you do?
(a) Wish they still offered yoga and spin classes but you do nothing, thinking that you still have 9 months left on your contract, and you’ve already paid so there isn’t much you can do.
(b) Ask for a refund for the remaining 9 months of your contract because the gym made substantial changes in the services they provided.
(c) Demand the gym gives your $600 back so you can find another gym that offers yoga and spin classes.

Read more...