Here at Consumer Protection BC, we receive hundreds of consumer inquiries each week. They come to us through our Call Centre, through our Facebook and Twitter accounts as well as through here, on our blog. For today’s post, I’m sharing a few consumer questions (and our answers!) about returns and refunds.

Curious about what we were up to last year? We’ve just released our 2012 Annual Report and 2012 Audited Financial Statements – click here to have a look and read on for some great stories on how we helped consumers like you.

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Well, it’s almost the summer – and that means that more people may be approaching our doors, asking us to purchase products or services. We’ve written a lot of information about door-to-door sales on our blog, so today’s post acts as a one-stop-shop for direct sales information. We hope you find it useful!

Did you know that, this year alone, we’ve paid out more than $36,000 to consumers impacted by BC-licensed travel agency or wholesaler failures? 

On this blog, we’ve talked about the benefits of booking with a BC-licensed travel agent. We recently heard from a coworker how her holiday was saved by her travel agent and we thought we would share Joan’s story with you. 

If your travel agency has closed or if your travel service provider has gone out of business, we have tips for you! This information is also available in Chinese, Korean and Punjabi.

Here at Consumer Protection BC, we receive hundreds of consumer inquiries each week. They come to us through our Call Centre, through our Facebook and Twitter accounts as well as through here, on our blog. For today’s post, we thought it might be fun to post a few consumer questions (and our answers!) about the hot topic of gift cards. We’ve gotten more than 20 comments on ONE of our posts on this topic alone!

Did you know that today is the Earth Day, an annual day that’s designed to mark environmental protection? While consumer protection is our main focus here at Consumer Protection BC, we wanted to share three easy ways you can “green up” your life – saving you money while helping to protect our planet. Happy Earth Day, everyone!

With a number of student loan applicants being recent high school graduates, these kinds of loans can be a crash course in credit, repayment and all of those confusing financial terms in between! To help you make an informed decision, we’ve prepared some did-you-knows about receiving and paying back a BC student loan that we have gathered from a few sources. 

Sure, you may use credit cards frequently for your purchases, but do you understand interest rates, annual fees, liability and everything else that comes with being a credit card user? Here are a few consumer tips when it comes to signing up for a credit card – I hope you find the information useful!