About Us

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Consumer Protection BC promotes a fair marketplace for BC consumers and businesses. We were established in 2004 as a not-for-profit corporation to strengthen consumer protection in BC. We operate using a cost recovery model and we are the only organization of its kind in Canada.

Consumer Protection BC's mandate is to:

  • Deliver consumer protection services throughout British Columbia;
  • Promote fairness and understanding in the marketplace; and
  • Enforce consumer protection laws in BC.


We protect consumers and encourage fair business practices by:

  • Responding to inquiries and complaints from BC consumers and businesses;
  • Educating consumers and businesses about their rights and responsibilities;
  • Licensing specific industries;
  • Inspecting these licensed industries to ensure they are complying with BC's consumer protection laws;
  • Investigating alleged violations of consumer protection laws and following up with progressive enforcement action;
  • Providing film content information so the public can make informed viewing choices for themselves and their families; and
  • Recommending enhancements to BC's consumer protection laws to the provincial government.